Check for Physical Damage - Hardware Modifications
Use the provided info below to help determine if your device has physical damage.
Prepaid service customers: Visit a Verizon store to order warranty replacements. Orders for prepaid warranty issues can't be processed via Customer Service.
Standard service customers: If you need to replace your device under warranty and the device is water damaged, broken, or has unreasonable wear and tear, you could be assessed a Damaged Device Fee. If damage is found, several replacement options may be available.
A hardware modification is any physical change made to the device that was not performed by the manufacturer or an authorized agent of the manufacturer.
Most alterations of this type are cosmetic but involve opening the device case in a way that voids the manufacturer's original warranty and is considered physical damage.
Hardware modifications include, but are not limited to:
Bezels or cases that involve opening the case and removing the original housing
Non-removable back case detached
Device screens replaced
Aftermarket decorations that are affixed permanently to the device