Check for Water Damage - BlackBerry®

Use the provided info below to help determine if your device has water damage.

If you need to replace your device under warranty and the device is water damaged, broken, or has unreasonable wear and tear, you could be assessed a Damaged Device Fee. If damage is found:

  • Several replacement options may be available.
  • If you have a LifeProof case, visit this support page. If you have a different protective case, contact the manufacturer to see if they have any guarantees against damage.

BlackBerry uses a white field with pink or red 'X' marks to indicate a device that has had no liquid contact. When the indicator comes in contact with liquid, the 'X' marks become pink or red smudge marks across the white field. The indicator is located in the battery tray near the battery contacts.

LDI

Blackberry LDI Battery Tray

Blackberry LDI Battery Tray Wall

 

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PRIV™ by BlackBerry

The SD tray located on the top edge of the device. The Liquid Damage Indicator (LDI) is located inside the SD slot, in the left corner of the frame, visible only when the SD tray is removed. To view, hold the device with the display facing down.
BlackBerry Priv Liquid Damage Indicator Activated

 

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