Use the provided info below to help determine if your device has water damage.
If you need to replace your device under warranty and the device is water damaged, broken, or has unreasonable wear and tear, you could be assessed a Damaged Device Fee. If damage is found:
BlackBerry uses a white field with pink or red 'X' marks to indicate a device that has had no liquid contact. When the indicator comes in contact with liquid, the 'X' marks become pink or red smudge marks across the white field. The indicator is located in the battery tray near the battery contacts.