Announcement 11 - Authentication error

'We're sorry. We're currently unable to authenticate your phone. Please try your call again. If you continue to experience problems, please hang up and dial #8899 from your wireless phone.'

You receive this announcement when your phone is not recognized by our network.

  1. Make sure any of your previous devices are turned off or in Airplane mode.
  2. Turn your current phone off and back on, then try your call again.
  3. If this doesn't fix the problem, call #8899 for technical support.