Factory Data Reset (Powered Off) - Samsung Galaxy Core Prime™

A factory data reset may help with a blank or frozen screen, apps crashing or freezing, keypad/touchscreen problems, can't hear, device making noises, can't make or receive calls, and device won't sync.

Caution Perform a factory data reset only if absolutely necessary as it removes all data including:

  • Google account
  • System and app data
  • App settings
  • Downloaded apps
  • Media (Music, pictures and videos, etc.)

 

Note Notes:

 

  1. Ensure the device is powered off.
    Note If screen is frozen, remove the battery.
  2. Press and hold the Volume Up button (located on the left edge) and the Home button (located at the bottom).
  3. While continuing to hold the Home and Volume Up buttons, press and hold the Power button (located on the right edge) until "RECOVERY BOOTING" appears in the upper left then release all buttons.
  4. Select wipe data/factory reset.
    Note Utilize the Volume Up/Down buttons to highlight and the Power button to select.
  5. Select Yes -- delete all user data.
    Note Allow several seconds for the factory data reset to complete.
  6. Select reboot system now.
    Note Allow several minutes for the reboot process to complete.
    Note If applicable, set up your device.

 

Related Topic: Video Icon Factory Data Reset

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