If you are upgrading your existing Verizon device, follow these steps to activate before proceeding with the instructions below.
Ensure that the device is powered on.
If powered off, allow several minutes for the start up process to complete.
Select a language then swipe left to continue.
Review the license agreement then tap I agree (located in the lower right) to continue.
From the 'Connect to Wi-Fi' screen, swipe left to skip.
From the 'BlackBerry ID' screen, swipe left to skip.
If presented, with the 'Verify your BlackBerry ID' screen, sign in with a BlackBerry ID that was previously synced on the device. .
BlackBerry ID can be setup later by navigating Settings > BlackBerry ID from the Home screen.
From the 'Software Update' screen, tap Continue.
From the 'Initial Setup Complete' screen, tap Continue.
If prompted 'Software Update Complete', tap OK to confirm.
From the 'Essential Gestures (1 of 2)' screen, tap Tap here to try it, swipe up then tap Continue.
From the 'Essential Gestures (2 of 2)' screen, tap Tap here to try it, swipe down then tap Continue.
From the 'Keep Moving!' screen, swipe up from the bottom of the display.