Update the 3G Preferred Roaming List (PRL)

Caution These steps don't apply to 4G LTE devices.

  1. Power on the device within the Verizon Wireless coverage area.
  2. Dial *228 then tap or press SEND Send icon (call is airtime free and may take up to 2 minutes).
    Note If updating a watch accessory, launch the Phone app from the app screen. The asterisk (*) is entered by touching and holding the 7 key.
  3. When prompted, press 2 to update the PRL.
    Note When the update is complete, a confirmation message appears on-screen.
  4. If necessary, press End to terminate the call.
  5. If the device doesn't restart automatically, power cycle the device to complete the update.
    Note If updating a watch accessory, tap Restart.