On the phone, ensure USB Mass Storage Mode is turned on.
From the Home screen, tap Settings .
If not available, swipe down from the top of the display (where the time is located).
Tap Storage and Access .
Scroll down to and tap the "USB Mass Storage" On/Off switch to turn on .
If presented with "When USB mass storage is turned on...", tap OK.
Connect the BlackBerry smartphone to the computer using the supplied USB cable.
From the computer, launch File Explorer, Windows Explorer, or Finder.
For File Explorer or Windows Explorer, press the Windows+Ekeys (+E) using the computer keyboard.
For Finder, click the Finder icon located on the dock.
From File/Windows Explorer or Finder, click the device name.
On Windows, the BlackBerry device name (which may vary) appears as a network drive.
On Macintosh, the BlackBerry device name appears as an IP address and is presented as a shared drive.
Create a new music folder or open the existing music folder (if present).
Use the computer to copy music and other audio files into the music folder.
For accompanying art in JPEG format, rename the file albumart.jpg and copy into the same folder as the music files.
To further organize files, create a subfolder within music folder and copy desired music files into it.
Disconnect the USB cable from the computer.
In addition to the process outlined above, BlackBerry Link can also be used to transfer media files.