On the phone, ensure USB Mass Storage Mode is turned on.
From the Home screen, tap Settings .
If not available, swipe down from the top of the display (where the time is located).
Tap Storage and Access .
Scroll down to and tap the 'USB Mass Storage' On/Off switch to turn on .
If presented with 'When USB mass storage is turned on...', tap OK.
Connect the BlackBerry smartphone to the computer using the supplied USB cable.
From the computer, launch File Explorer, Windows Explorer, or Finder.
For File Explorer or Windows Explorer, press the Windows+Ekeys (+E) using the computer keyboard.
For Finder, click the Finder icon located on the dock.
From File/Windows Explorer or Finder, click the device name.
On Windows, the BlackBerry device name (which may vary) appears as a network drive.
On Macintosh, the BlackBerry device name appears as an IP address and is presented as a shared drive.
Locate then open the existing music folder.
Utilize the computer to copy music files from the device to the desired location on the computer's hard drive.
Disconnect the USB cable from the computer.
In addition to the process outlined below, BlackBerry Link can also be used to transfer media files.