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Factory Data Reset (Powered Off) - Nexus 6
A factory data reset may help with a blank or frozen screen, apps crashing or freezing, keypad/touchscreen problems, can't hear, device making noises, can't make or receive calls, and device won't sync.
WARNING To avoid being locked out of your device for 24 hours, it's strongly recommended to review the following before attempting to perform this reset:
-
For devices with Android Device Protection enabled:
- It's imperative the GoogleTM email address and password are known before performing a reset on the device.
-
If the password for the Google account used to enable Device Protection on the device can't be remembered:
- Attempt to log in with any Google account previously used on the device.
-
Reset the password.
Once reset, the device won't accept the new password and can't be used for 24 hours. After 24 hours, a device restart must be performed to verify the waiting period has been met.
Once reset, the device won't accept the new password and can't be used for 24 hours. After 24 hours, a device restart must be performed to verify the waiting period has been met.
Perform a factory data reset only if absolutely necessary as it removes all data including:
- GoogleTM account
- System and app data
- App settings
- Downloaded apps
- Media (Music, pictures and videos, etc.)
Notes:
- An alternate reset method is available if the device is responsive and can be powered on.
- If a pattern, PIN, etc. is or has ever been set up on the device, Google account sign in is required during initial setup.
- Ensure that the device is powered off.
-
Press and hold the Power+Volume Down buttons until bootloader mode (image of an Android laying on its side with 'Start' above it) appears, then release.
Holding the buttons too long will restart the phone. -
Select Recovery mode.
Utilize the Volume buttons to cycle through the available options and the Power button to select.
The device restarts in Recovery mode. - From the Android Recovery screen, select Wipe data/factory reset.
-
Select Yes.
Allow several minutes for the factory data reset process to complete. -
Select reboot system now.
Allow several minutes for the factory data reset and reboot processes to complete.
To set up the device after the reset has completed, refer to Initial Activation and Setup.
Related Topic: 
Factory Data Reset
-
The new Google Pixel 2
on the best network.Up to $300 off.
Select trade-in required.The fine print
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