Unable to Sync with iTunes - Photos

Use the below information if you have issues syncing photos between your device and iTunes.

Note The following formats can sync with iTunes:

  • Mac: JPG, JPEG, TIFF, PICT, GIF, PNG, JPG2000 or JP2, PSD, SGI, and BMP
  • Windows: JPG , JPEG, BMP, GIF, TIF, TIFF, SGI, and PNG


  1. Ensure that the device is not being synced differently than normally synced.
  2. Ensure there is enough space available on the device.
    Note If necessary, add photo albums individually until the device is full.
  3. Within iTunes, select the device then select Photos and turn off Photo syncing.
  4. Sync the device.
    Note This removes all synced photos from the device.
  5. Disconnect the device and update iTunes, if necessary.
  6. Connect the device to iTunes.
  7. Select the device and select the Photos pane then turn on Photo syncing.
  8. Sync the device.