Windows Device Manager Conflicts - BlackBerry®

If you can't transfer pictures, music or videos between your device and PC, view this info on resolving conflicts.

Start Device Manager.

  • Windows 10
    • Right-Click Start > Device Manager.
  • Windows 8
    • Right-Click Start Screen > All Apps > Control Panel > System and Security > Device Manager.
  • Windows 7
    • Click Start > Control Panel > System and Security > Device Manager.

For detailed instructions and older operating systems, refer to Opening Windows Device Manager.

The following devices are normally installed:

  • Modems:
    • Standard Modem
    • Verizon Wireless Phone HS (1xRTT)
  • Ports (COM & LPT):
    • Blackberry Virtual Serial Port (COM x)
    • Blackberry Virtual Serial Port (COM x)
  • Universal Serial Bus controllers:
    • BLACKBERRY Handheld
    Windows Device Manager with installed devices
    Note If a red X, yellow ! or yellow ? is displayed to the left of a listed device, a conflict is present and the drivers must be updated or reinstalled.
    Note Driver conflicts may also be indicated by a device entry labeled Other Devices or Unknown.
    Windows Device Manager displaying devices with errors

If a conflict is present:

  1. Ensure that the device drivers are installed. Refer to Download and Install VZAccess Manager - Windows for additional assistance.
    Note If VZAccess Manager is installed and a driver conflict is still present, continue to step 2.
  2. Right-click the device then click Update Driver.
    Note The device name may vary from the example given but the process is the same.
    Updating driver 1
  3. If presented, select No, not this time then click Next.
  4. Select Install from a list or specific location (Advanced) then click Next.
  5. If available, ensure Search for the best driver in these locations and Include this location in the search are selected. enter C:\Program Files\Verizon Wireless\VZAccess Manager into the search window then click Next.
    Note The driver location can be entered manually or navigated to by clicking Browse.
  6. Click Finish.
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