Unblock SIM PIN - HTC One® M9

Note The PIN Unblocking Key (PUK) is utilized to reset a blocked SIM card.

  • For Postpaid accounts, you must obtain the PUK via the My Verizon website before proceeding.
  • For Prepaid accounts, contact customer service to obtain the PUK before proceeding.

  1. Ensure the device is powered on.
  2. From the keypad, enter the 8-digit PUK then tap OK (located in the lower-right).
    Note If an invalid PUK is entered too many times, the SIM card is permanently disabled.
  3. Enter a new SIM PIN code (4 to 8-digits) then tap OK.
  4. Re-enter the new SIM PIN code then tap OK.
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