Verizon Smart Family™ - Website - Set Minute Limits

Note Notes:

  • To perform the steps below, you need to:
    • use a desktop or laptop computer with an up to date web browser (e.g., Chrome™, Edge, Firefox®, Safari®, etc.)
    • sign in using a My Verizon user ID or mobile number that has Account Owner or Manager access privileges.
    • ensure the child device is powered off prior to adding or removing blocks, restrictions, limits, etc.
  • These steps don't apply to prepaid accounts.

  1. From a web browser, sign in to My Verizon.
    Line note If using a smartphone or tablet, refer to the Android® or Apple® iOS instructions.
  2. From the My Verizon home screen, navigate: Plan > My Plan & Services > Manage Verizon Smart Family.
  3. From the list of devices (at the top), select the mobile number the limit should be applied to.
  4. From the left menu, click Limits & Controls to expand.
  5. Click Limit calls.
  6. Click No limit to uncheck the box.
  7. From the minutes per month field, enter the minutes limit.
    Line note Once the limit is reached, placing and receiving calls is restricted (except to/from 911 and trusted contacts) until the next billing cycle.
    Line note Your child receives a free text alert when they're within 15 minutes of the limit; you receive an alert once they've reached the limit.
    Line note If your child calls 911, call limits are suspended and you must restart restrictions via the My Verizon website or the Smart Family parent app (Apple iOS / Android).
  8. Click Save.

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