Verizon Smart Family™ - Website - Set Message Limits

Note Notes:

  • To perform the steps below, you need to:
    • use a desktop or laptop computer with an updated web browser (e.g., Chrome™, Edge, Safari®, etc.).
    • sign in using a My Verizon user ID or mobile number that has Account Owner or Manager access privileges.
    • ensure the child device is powered off prior to adding or removing blocks, restrictions, limits, etc.
  • These steps don't apply to prepaid accounts.

  1. From a web browser, sign in to My Verizon.
    Line note If using a smartphone or tablet, refer to the Android® or Apple® iOS instructions.
  2. From the My Verizon home screen, navigate: Plan > My Plan & Services > Manage Verizon Smart Family.
  3. From the list of devices (at the top), select the mobile number the limit should be applied to.
  4. From the left menu, click Limits & Controls to expand.
  5. Click Limit text.
  6. Click No limit to uncheck the box.
  7. From the texts field, enter the message limit.
    Line note Once the limit is reached, text messaging is restricted (except to/from trusted contacts) until the next billing cycle.
    Line note Your child receives a free text alert when they're within 15 messages of the limit; you receive an alert once they've reached the limit.
  8. Click Save.

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