Instructions on Inserting/Removing your SIM can help with activation issues/errors, browser connection problems, and a blank/frozen screen. Our Troubleshooting Assistant can help you with other device issues if you aren't currently using the tool.
Don't attempt to insert the SIM card while the device is powered on. Doing so may harm the SIM card and/or the device.
Ensure that the device is powered off.
Remove the battery cover. Utilizing the provided slot, carefully lift then detach the cover.
Remove the battery.
With the gold contacts facing down and the notch located in the upper-left, insert the SIM card. Press in on the card until it locks into place.
Replace the battery. Ensure that the connectors on the battery align with the connectors on the device.
Replace the battery cover then press in on the cover to lock it into place.