If using a Macintosh computer, additional software is required in order to transfer files.
For a quick overview of Verizon Cloud, watch this video.
Connect the device to a computer using the supplied USB cable.
If prompted to allow access to your data, tap ALLOW.
Touch and hold the Status bar (located at the top) then drag to the bottom.
The image depicted below is an example.
From the Android System section, ensure File Transfer is selected.
If necessary, select the current option (e.g., Charging, Photo Transfer, etc.) then tap File Transfer.
Launch File Explorer or Windows Explorer on the computer.
Using the computer keyboard, press the Windows+E (+E) keys.
Alternatively, right-click Start then click Open Windows Explorer or File Explorer.
Using Explorer, navigate: SAMSUNG-SM-G925V or SAMSUNG-SM-G920V > Phone > Music.
SAMSUNG-SM-G925V or SM-G920V is listed under the "Portable Devices" or "This PC" section.
Utilize the computer to copy music files into the desired location on the computer's hard drive.
For any accompanying artwork in JPEG format, rename the art file albumart.jpg and copy into the same folder as the music files.