If using a Macintosh computer, additional software is required in order to transfer files.
For a quick overview of Verizon Cloud, watch this video.
Connect the device to a computer using the supplied USB cable.
If necessary, touch and hold the Status bar (area at the top of the phone screen with the time, signal strength, etc.) then drag to the bottom.
The image below is merely an example.
Tap the USB icon then select Media Device (MTP).
From the computer, launch File Explorer, Windows Explorer, or Finder.
For Windows Explorer, press the Windows+E (+E) keys using the computer keyboard.
For Finder, click the Finder icon located on the dock.
From File Explorer or Windows Explorer, or Finder, click SCH-I435 (under Portable Devices).
Click the appropriate storage location:
Utilize the computer to copy music files from the device to the desired location on the computer's hard drive.