This may help if your browser icon is missing or you're having issues sending/receiving email or BlackBerry PIN messages.
If on a BlackBerry Enterprise Server (BES) or if Parental Controls have been enabled on the device, restrictions may be in place that prevent downloading and installing apps. Contact the BES Administrator for assistance with any BES related restrictions and check the device for Parental Control restrictions.
From the Home screen All tray, select Options.
To expand the tray, press the Menu button then select Open Tray.
Alternatively, for older software versions, select Options.
Select Advance System Settings.
Alternatively, for older software versions, select Advanced Options.