Instructions on inserting/removing your SIM can help with activation issues/errors and connectivity issues. Our Troubleshooting Assistant can help you with other device issues if you aren't currently using the tool.
Ensure the device is powered off.
Press and hold the Power button until "MiFi Powering Off" appears on the display then release.
Remove the battery cover.
Utilizing the provided slot, carefully lift then detach the cover.
Utilizing the notch, lift then remove the battery as shown.
With the gold contacts facing down and the notch located in the upper-left, insert the SIM card as shown.
Insert the battery as shown.
Ensure that the connectors on the battery align with the connectors on the device.