Generate a New Encryption Key - BlackBerry® Desktop Manager

Note You may need to complete the generate encryption key process three consecutive times for successful encryption.

  1. With the device connected to the computer, launch the BlackBerry Desktop Manager.
    Note Navigate: Start > All Programs (Programs) > BlackBerry> BlackBerry Desktop Manager.
  2. Double-click Redirector Settings.
    Double Click Redirector Settings
  3. From the Security tab, ensure Generate keys manually is selected then click Generate.
    Select Generate From Security Tab
  4. Move the mouse to generate the encryption keys.
    Note Continuous mouse movement is required to complete key generation.
    Move Mouse to Generate Key
  5. Click OK.
    Click OK


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