Verizon Cloud - Android™ Smartphone - Restore Content

Check out these FAQs to learn more about Verizon Cloud.

Caution If switching to a new device, ensure the content from the old device is backed up before activating the new device. For more info, refer to Verizon Cloud - Manage Settings.

Note Notes:

  • Ensure your Verizon Cloud app is up to date as the steps below apply to the most recent version.
  • Contacts are automatically updated during the restore process.
  • Text messages are restored to the phone's default text messaging app.
  • For further assistance, refer to Install and Configure Verizon Cloud.
  • Images may vary depending upon device.
  • Deleting a photo, video, music or document file from the device's internal file system does not delete the content from Verizon Cloud.


  1. From the Home screen, tap the Apps icon.
  2. Tap the Verizon Cloud icon Verizon Cloud.
  3. Tap the Navigation Menu icon (upper-left).
    Navigation Menu Icon
  4. Tap Settings.
    Tap Settings
  5. Tap Tools.
    Tools menu
  6. Tap Content Restore.
    Content Restore
  7. Select any of the media options then tap RESTORE (upper-right):
    Note Selected when a checkmark is present.
    Note While restoring, a Verizon Cloud notification appears in the status bar (top) showing restoration progress.
    Note If the word RESTORE or the option for a specific content type is grayed out it indicates there is no content available to be restored to the device.
    • Photos
    • Videos
    • Songs
    • Documents
    • Messages
      Note Tap Last 3 Months to change the time period then tap OK.
      Note If messages were not restored and Message+ was your default messaging app, refer to Restore Messages - Verizon Messages.
    • Calls
    Content Restore Selection


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