Verizon Cloud - Android™ Smartphone - Restore Content

Check out these FAQs to learn more about Verizon Cloud.

Note Notes:

  • Ensure your Verizon Cloud app is up to date as the steps below apply to the most recent version.
  • Contacts are automatically updated during the restore process.
  • Text messages are restored to the phone's default text messaging app.
  • For further assistance, refer to Install and Configure Verizon Cloud.
  • Images may vary depending upon device.
  • Deleting a photo, video, music or document file from the device's internal file system does not delete the content from Verizon Cloud.


  1. From the Home screen, tap the Apps icon.
  2. Tap the Verizon Cloud icon Verizon Cloud.
  3. Tap the Navigation Menu icon (upper-left).
    Tap the Navigation Menu Icon
  4. Tap Settings.
    Tap Settings
  5. Tap Tools.
    Tap Tools
  6. Tap Content Restore.
    Tap Content Restore
  7. Select any of the following then tap Restore (located on the upper-right):
    Note Selected when a check mark is present.
    Note If messages were not restored and Message+ was your default messaging app, refer to Restore Messages - Verizon Messages.
    Note If the word Restore or the option for a specific content type is grayed out it indicates there is no content available to be restored to the device.
    • Photos
    • Videos
    • Songs
    • Documents
    • Messages
    • Calls
    Tap Restore
  8. To restore Messages, tap Last 3 Months to change the time period.
    change restore time


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