Soft Reset - Verizon Jetpack® 4G LTE Mobile HotSpot SCH-LC11

If you can't browse the internet or your device crashes, resets, freezes or runs slow, view this info.

Note A soft reset (powering the device off then back on) is similar to restarting a desktop computer and is one of the first steps in troubleshooting a device. In most cases, a soft reset won't affect data on the device, unless the battery is very low.

  1. Power the device off.
    Note Press and hold the Power button for 3 seconds.
    Note If unable to power the device off, remove then re-insert the battery.
    Power button
  2. Press and hold the Power button to power the device on.