Factory Data Reset (Powered Off) - HTC Desire® 626

A factory data reset may help with a blank or frozen screen, apps crashing or freezing, keypad/touchscreen problems, can't hear, device making noises, can't make or receive calls, and device won't sync.

Caution Caution:

  • If the device is responsive and can be powered on, the preferred reset method should be performed.
  • For devices with Android Device Protection turned on, it's imperative Google™ sign-in credentials are known prior to completing a factory reset with the device powered off. If credentials are unknown, do one of the following:
    • Attempt to sign in with any Google account previously used on the device.
    • Reset the password.
  • Perform a factory data reset only if absolutely necessary as it removes all data including:
    • Contacts
    • Email accounts
    • System and app data
    • App settings
    • Downloaded apps
    • Media (Music, pictures and videos, etc.)

  

  1. Ensure the device is powered off.
  2. Press and hold the Volume Down button.
    Volume down button
  3. Press and hold the Power button.
    Power button
  4. Once the HTC logo appears on-screen, release all buttons.
  5. Select factory reset.
    Note Utilize the volume buttons to highlight and the power button to select.
    boot mode screen
  6. Once the data wipe is completed, the device reboots normally. 
    Note To set up the device after completing the factory data reset, refer to Initial Activation and Setup.

 

Related Topic: Video Icon Factory Data Reset

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