Switch Devices (Blackberry® to Blackberry®) - Blackberry® Desktop Manager (Windows®)

BlackBerry Desktop Manager v4.x / 5.x
BlackBerry Desktop Software v6.x

 

BlackBerry Desktop Manager v4.x / 5.x

  1. Ensure both devices are connected to the computer via the supplied USB cables.
  2. Launch BlackBerry Desktop Software.
    Note From the Windows desktop, navigate Start > Programs (All Programs) > BlackBerry > Desktop Manager.
    Note With Windows 10, click Start > Apps icon Apps Menu icon (located in the top-left corner) > All apps (located in the bottom-left corner) > BlackBerry > BlackBerry Desktop Software / Desktop Manager.
  3. Click Device Switch Wizard.
    BlackBerry Desktop Manager with Device Switch Wizard
  4. From the Switch BlackBerry devices section, click Start.
    Device Switch Wizard with Start
  5. Enter/Select the following information as appropriate then click Next (located in the lower-right).
    Note To locate the device PIN, refer to BlackBerry article KB05026 for assistance.
    • Current device
      • PIN
      • Password (if applicable)
    • New device
      • PIN
      • Password (if applicable)
    • Options
      Note Enabled when a check mark is present.
      • Device data and options
      • Third-party applications
      • Update the software on my device
      • Allow me to select applications to add or update
    Device Switch Wizard with available devices and options
  6. If presented, select/delete desired applications then click Next.
    Device application selection
  7. Click Finish (located in the lower-right).
    Summary

 

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BlackBerry Desktop Software v6.x

  1. Ensure the previous BlackBerry device (containing the data to be copied) is connected to the computer via the supplied USB cable.
  2. Launch BlackBerry Desktop Software.
    Note From the Windows desktop, navigate Start > All Programs (Programs) > BlackBerry > BlackBerry Desktop Software.
    Note With Windows 10, click Start > Apps icon Apps Menu icon (located in the top-left corner) > All apps (located in the bottom-left corner) > BlackBerry > BlackBerry Desktop Software / Desktop Manager.
  3. Click Device > Switch devices.
    Device menu with Switch devices
  4. Click the appropriate device.
    Note The device models depicted in the following images are only an example.
    Connect your current device screen with available device
  5. Select (check) any of the following options then click Next:
    • Device data
    • Third-party applications
    Select optional data to copy to your new device with available settings
  6. If presented, click OK.
    Could not backup the device with OK
  7. Disconnect the previous BlackBerry device from the computer, connect the new BlackBerry device (where the data will be copied to) via the supplied USB cable then click Next.
    Connect your new BlackBerry device with Next
  8. Click the appropriate device.
    Connect your new device screen with available device
  9. Click OK.
    Restore Complete screen with OK
  10. Ensure the following settings are configured as appropriate then click Finish:
    • Device Name
    • When I connect my device
      • Back up my device
      • Synchronize
        • Organizer data
        • Media files
        • My computer's date and time with my device
    • Media on My Device
      • Store media on
      • delete all media from this location
    Device settings with Finish
  11. Click Close.
    Note To delete data from the previous device, click Delete data from previous device then follow the step-by-step instructions.
    Confirmation screen with Close

 

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