If using a Macintosh computer, additional software is required in order to transfer files.
For a quick overview of Verizon Cloud, watch this video.
Connect the device to a computer using the supplied USB cable.
Once connected, tap ALLOW to transfer media between your phone and computer.
If necessary, touch and hold the Status bar (area at the top of the phone screen with the time, signal strength, etc.) then drag to the bottom.
The image below is an example of what you see when you swipe down; see next step for specific wording.
Tap the USB Charging then tap File Transfer.
Launch File Explorer or Windows Explorer.
Using the computer keyboard, press Windows+E (+E) keys.
Alternatively, right-click Start then click Open File Explorer or Windows Explorer
Using File Explorer or Windows Explorer, navigate: SAMSUNG-SM-G928V > Phone > Music.
Use the computer to copy music files into the preferred folder.