Soft Reset - Verizon Jetpack® 4G LTE Mobile Hotspot - AC791L

If you can't browse the internet or your device crashes, resets, freezes or runs slow, view this info.

Note A soft reset (powering the device off then back on) is similar to restarting a desktop computer and is one of the first steps in troubleshooting a device.

  1. Power the device off.
    Note Press and hold the Power button (located on the top-edge) until "Shutting down" appears on the display then release.
  2. Power the device on.
    Note Press and hold the Power button until "Connecting with network, please wait" appears on the display then release.
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