Samsung Galaxy Note5 - Factory Data Reset (Powered Off)

A factory data reset may help with a blank or frozen screen, apps crashing or freezing, keypad/touchscreen problems, can't hear, device making noises, can't make or receive calls, and device won't sync.

Caution Caution:

  • If the device is responsive and can be powered on, the preferred reset method should be performed.
  • For devices with Android Device Protection turned on, it's imperative Google sign-in credentials are known prior to completing a factory reset with the device powered off. If credentials are unknown:
    • Attempt to sign in with any Google™ account previously used on the device.
    • Reset the password.
  • Perform a factory data reset only if absolutely necessary as it removes all data including:
    • Contacts
    • Email accounts
    • System and app data
    • App settings
    • Downloaded apps
    • Media (Music, pictures and videos, etc.)
  • If you've previously backed up your data, review this need to know info.


Note Notes:

  • If a pattern, PIN, etc. is or has ever been set up on the device, Google account sign in is required during initial setup.
  • These steps apply to the most current version of VZW-approved device software.


  1. Ensure the device is powered off.
  2. Press and hold the Volume Up button and Home button.
    Volume down button
  3. While continuing to hold the volume up and home buttons, press and hold the Power button.
    Power button
  4. Continue to hold all three buttons until an Android with spinning arrows appears, then release all buttons.
    Power button
  5. Select wipe data/factory reset.
    Note Utilize the Volume Up/Down buttons to highlight and the Power button to select.
    Note Software version is displayed on this screen. 
    Boot Loader Screen
  6. Select Yes.
  7. Select Reboot system now.
    Note Allow several minutes for the reboot process to complete.
    Note To set up the device after the reset has completed, refer to Activate / Set Up Device.


Related Topic: Video Icon Factory Data Reset