Soft Reset (Frozen / Unresponsive Screen) - Samsung Galaxy S6 edge +

View this info if your device is unresponsive, frozen or won't power on or off.

Note Notes:
  • The S6 edge + has a non-removable battery. This process can be used to simulate a "battery pull" when the S6 is unresponsive, frozen, or not power on.
  • Ensure your device is charged to a minimum of 5%. If your battery is below 5%, the device may not power on after the reboot.


  1. Press and hold the Power and Volume down buttons for 12 seconds.
  2. Use the Volume down button to scroll to the Power Down option.
  3. Press the Home key to select.
    Note The device powers down completely. It is recommended that the device be powered up in Safe Mode.


Related Topics:

Related Topic: Video icon Unfreeze Your Device