DROID TURBO 2 BY MOTOROLA - Factory Data Reset (Powered Off)

A factory data reset may help with a blank or frozen screen, apps crashing or freezing, keypad/touchscreen problems, can't hear, device making noises, can't make or receive calls, and device won't sync.

Caution Caution:

  • If the device is responsive and can be powered on, the preferred reset method should be performed.
  • For devices with Android Device Protection turned on, it's imperative Google sign-in credentials are known prior to completing a factory reset with the device powered off. If credentials are unknown, do one of the following:
    • Attempt to sign in with any Google™ account previously used on the device.
    • Reset the password.
  • Perform a factory data reset only if absolutely necessary as it removes all data including:
    • Contacts
    • Email accounts
    • System and app data
    • App settings
    • Downloaded apps
    • Media (Music, pictures and videos, etc.)

Note Notes:

  • If a pattern, PIN, etc. is or has ever been set up on the device, Google account sign in is required during initial setup.
  • Wi-Fi Calling settings don't transfer after switching devices and/or performing a factory data reset. You need to enable W-Fi Calling manually if you want to use it.

  1. Ensure the device is powered off.
  2. Press and hold the Volume Down button.
    Volume down button
  3. While still holding Volume down, press and release the Power button but continue to hold Volume down until the boot mode screen appears.
    Power button
  4. Select Recovery mode.
    Note Utilize the Volume buttons to scroll through the menu options and the Power button to select.
  5. From the "No command" screen, press and hold the Power button then press and release the Volume Up button to display the menu options.
    Note Once the menu options are displayed, release the Power button.
  6. Select Wipe data/factory reset.
    Note Utilize the Volume buttons to highlight and the Power button to select.
  7. Select Userdata + personalized content.
    Note Allow several seconds for the factory data reset process to complete.
  8. Select Reboot system now.
    Note Allow several minutes for the reboot process to complete.
    Note To set up the device after the reset has completed, refer to Initial Activation and Setup.

Related Topic: Video Icon Factory Data Reset

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