My Verizon Website - Turn Call Forwarding On

Note Notes:

  • Call Forwarding:
    • can also be turned on or off via the My Verizon app.
    • isn't available for International numbers.
    • is turned off if HD Voice is turned on.
      Note Re-enable call forwarding after restarting the device.
  • Sign in using a My Verizon user ID or mobile number that has Account Owner or Manager access privileges.

  1. From a web browser, sign in to My Verizon.
  2. From the My Verizon home screen, navigate: Devices > Device overview.
  3. Select the desired line.
  4. Scroll down to the 'Call forwarding' section then click Manage.
  5. If available, from the Mobile Number dropdown menu, select the number receiving the calls.
    Select a 10-digit Phone Number
  6. In the Options section, select one of the following options:
    • Forward all calls
    • Forward calls when my line is busy or there is no answer
      • Select at least 1 option:
        • When my line is busy
        • When there is no answer
    Select an Option
  7. From the 'Forward Mobile Number to' section, enter the 10-digit number calls should be forwarded to.
    Enter a 10-digit Phone Number
  8. Click Update Call Forwarding Status.
    Click Update Call Forwarding Status
  9. Select a device to receive the Online Authorization Code then click Send me the Code.
    Click Send Me The Code
  10. Enter the Online Authorization Code then click Confirm.
    Click Confirm

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