Set Up Corporate Email (Exchange ActiveSync) - Windows 8

Note Notes:

  • To setup an Exchange account using the Outlook 2013 app in Desktop mode, refer to Microsoft Office support article Set up email in Outlook 2010 or Outlook 2013 then refer to the section titled "Set up an Exchange connection to your email in Outlook 2010 or Outlook 2013".
  • Contact your Exchange / IT Administrator for assistance with server information and credentials.
  • Account synchronization may take several minutes.

  1. From the Start screen, tap or click Mail.
    Note If not available, swipe up (starting from the middle of the screen) to display the Apps screen then tap or click Mail.
  2. From the right edge of the screen, swipe left to display the charms menu.
    Note If using a mouse, move the pointer to the upper or lower-right corner of the Start screen then move up/down.
    Note Alternatively, press the Windows+C keys ( windows key logo+C) located on the physical keyboard (if available).
    Swipe left with Charms menu
  3. Tap or click Settings.
  4. Tap or click Accounts.
  5. Tap or click Add an account.
  6. Tap or click Exchange.
    Note This includes Office 365.
  7. Enter the appropriate Email address and Password then tap or click Connect.
    1. If presented with "We couldn't find settings for <your exchange email address>. Provide us with more info and we'll try connecting again", tap Show more details (located at the bottom).
    2. Enter the appropriate information into the following fields then select Connect:
      • Email address
      • Server address
      • Domain
      • Username
      • Password
  8. If prompted "Make my PC more secure", tap or click Enforce these policies to complete account setup.
    Caution Depending upon your exchange server's policies, additional security measures may need to be applied in order to complete setup. Windows ensures that your device complies with all server requirements upon choosing to enforce the policies.

Related Topic: Remove Corporate Email Account