Samsung Galaxy Note5 - Soft Reset (Frozen / Unresponsive Screen)

View this info if your device is unresponsive, frozen or won't power on or off.

Note Notes:

  • This device has a non-removable battery. This process can be used to simulate a "battery pull" when the device is unresponsive, frozen, or doesn't power on.
  • Ensure the device is charged to a minimum of 5%. If battery level is below 5%, the device may not power on after the reboot.

  1. Press and hold the Power and Volume down buttons for 12 seconds.
  2. Use the Volume down button to scroll to the Power Down option.
  3. Press the Home key to select.
    Note The device powers down completely. It is recommended that the device be powered up in Safe Mode.

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