If using a Macintosh computer, additional software is required in order to transfer files.
For a quick overview of Verizon Cloud, watch this video.
Connect the device to a computer using the supplied USB cable.
If necessary, touch and hold the Status bar (located at the top) then drag to the bottom.
The image depicted below is merely an example.
Tap USB for charging.
Select File transfers.
Selected when a green dot is present.
Tap JUST ONCE.
Launch File Explorer or Windows Explorer.
Using the computer keyboard, press Windows+E (+E) keys.
Alternatively, right-click Start then click Open File Explorer or Windows Explorer.
Using File Explorer or Windows Explorer, navigate: XT1565 > Internal Storage > Music.
XT1565 is listed under the Portable Devices section.
If the music files are stored on the memory card, navigate: XT1565 > SD card then choose the location of the files.
Utilize the computer to copy music files from the music folder to the desired location on the computer's hard drive.