Alternate Reset - BlackBerry® Classic

Soft reset can resolve issues like continuous resetting/rebooting, device crashing, freezing, won't ring or vibrate, can't make or receive calls, device locks up, and keypad doesn't respond.

Note A soft reset (turning the device off then back on) is similar to restarting a desktop computer and is one of the first steps in troubleshooting a device. A soft reset won't affect data on the device.

  1. Press and hold the Alt key Alt key + Delete Deletet key + Right shift key Right Shift Key for seven seconds.
    Note Alternatively, press and hold both the Volume up key and the Volume down key for seven seconds.
    Note The device powers down completely.
    Note Allow several minutes for the process to complete.