Soft Reset - Ellipsis® Kids

A soft reset can resolve issues like continuous resetting/rebooting, device crashing, freezing, won't ring or vibrate, device locks up and keypad doesn't respond.

Note Notes:

  • A soft reset (turning the device off then back on) is similar to restarting a desktop computer and is one of the first steps in troubleshooting a device. In most cases, a soft reset won't affect data on the device unless the battery is very low.
  • If the device is unresponsive or won't power on, press and hold only the Power button (located on the upper-right edge) for 20 seconds then release. Then press the Power button again for 2-3 seconds until the device restarts.
    Note If the Power button method doesn't work, charge the device for a minimum of 4 hours using the supplied charger or 12 hours if using a different charger.


  1. Press and hold the Power button (located on the upper-right edge).
  2. Tap Restart.
  3. Tap OK.