General Operating System Factory Data Reset Steps

Factory data reset instructions vary by device. For additional assistance, search the Verizon Wireless Support site for the device to locate instructions on how to perform a factory data reset. From the main page, select your device then navigate: How To > Operating System & Software to locate the appropriate reset article.

Here are some common ways of accessing the factory data reset options:

  • iOS - Erase All Content and Settings
    • From the Home screen, navigate: Settings > General > Reset > Erase all content and settings.
  • Android OS - Factory Data Reset
    Note Video Icon Factory Data Reset
    • From the Home screen, navigate: Apps > Settings > Backup & reset > Factory data reset > Reset Phone.
    • From the Main screen, navigate: Menu > Settings (or Settings and Tools) > Select System (or Phone Settings) > Select Security > Select Restore Default.
    • From the Main screen, navigate: Menu > Settings > Initial Setup > Master Clear.
  • BlackBerry OS - Wipe Handheld Option
    • From the Home screen, press the Menu button > Options > Security Options > Security Wipe.
  • Windows OS - Factory Data Reset
    • From the Start screen, tap the right arrow (located in the lower-right) > Settings > about > reset your phone.
  • Basic Devices - Master Reset
    • From the main screen, navigate: Menu > Settings & Tools > Phone Settings > Security > Restore Phone.
isTealiumFlag=true