DuraXV / DuraXV+ by Kyocera - Unblock SIM PIN

Note The PIN Unblocking Key (PUK) is utilized to reset a blocked SIM card.

  • For Postpaid accounts, you must obtain the PUK via the My Verizon website before proceeding.
  • For Prepaid accounts, contact customer service to obtain the PUK before proceeding.

  1. From the main screen, press the left soft key to choose Menu.
    Note If already prompted to Enter PUK1, skip to step 7.
  2. Select Settings then press OK.
  3. Select Security then press OK.
  4. If prompted, enter the 4-digit Lock Code.
    Note The default Lock Code is the last 4-digits of the mobile number.
  5. Select PIN Menu then press OK.
  6. Select Change PIN then press OK.
  7. Enter the 8-digit PUK obtained from Verizon Wireless then press OK.
    Note If an invalid PUK is entered too many times, the SIM card is permanently disabled.
  8. Enter a New PIN1 (4 to 8-digits) then press OK.
  9. Re-enter the New PIN1 then press OK.
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