View this info if your device is unresponsive, frozen or won't power on or off.
This device has a non-removable battery. This process can be used to simulate a "battery pull" when the device is unresponsive, frozen, or doesn't power on.
In most cases, a soft reset won't affect data on the device, unless the battery is very low.
Press and hold the Power button (located on the top edge) for approximately 10 seconds or until the device power cycles.
Alternatively, press and hold both the Volume Up and Volume Down buttons for approximately 10 seconds or until the device power cycles.