Verizon Ellipsis® 10 - Soft Reset (Frozen / Unresponsive Screen)

View this info if your device is unresponsive, frozen or won't power on or off.

Note Notes:

  • This device has a non-removable battery. This process can be used to simulate a "battery pull" when the device is unresponsive, frozen, or doesn't power on.
  • In most cases, a soft reset won't affect data on the device, unless the battery is very low.

Press and hold the Power button (located on the left edge) for approximately 20 seconds or until the device power cycles. Press the Power button again for 2-3 seconds to restart the device.

Related Topic: Video icon Unfreeze Your Device


Note If the Power button method doesn't work, charge the device for a minimum of 4 hours using the supplied charger or 12 hours if using a different charger.
Note Refer to Power & Charging Issues - Non-Removable Battery Devices for additional info on resolving power issues.

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