Soft Reset (Frozen / Unresponsive Screen) - HTC Desire® 612

View this info if your device is unresponsive, frozen or won't power on or off.

Note Notes:

  • This device has a non-removable battery. This process can be used to simulate a "battery pull" when the device is unresponsive, frozen, or doesn't power on.
  • In most cases, a soft reset won't affect data on the device, unless the battery is very low.


Press and hold the Volume Up button (located on the right edge) & the Power button (located on the top edge) for approximately 10 seconds until the device powers off then release.


Related Topic: Video icon Unfreeze Your Device