Soft Reset (Frozen / Unresponsive Screen) - HTC Desire 626

View this info if your device is unresponsive, frozen or won't power on or off.

Note Notes:

  • This device has a non-removable battery. This process can be used to simulate a "battery pull" when the device is unresponsive, frozen, or doesn't power on.
  • In most cases, a soft reset won't affect data on the device, unless the battery is very low.


Press and hold the Volume down button and the Power button (both located on the right edge) for approximately 12 seconds or until the device powers off the release.


Related Topic: Video icon Unfreeze Your Device