Soft Reset (Frozen / Unresponsive Screen) - HTC One® (M8) for Windows

View this info if your device is unresponsive, frozen or won't power on or off.

Note Notes:

  • This device has a non-removable battery. This process can be used to simulate a "battery pull" when the device is unresponsive, frozen, or doesn't power on.
  • In most cases, a soft reset won't affect data on the device, unless the battery is very low.


Press and hold the Volume Down button (located on the right side) and the Power button (located on the top edge) simultaneously until the phone vibrates then release both keys.


Related Topic: Video icon Unfreeze Your Device