Soft Reset (Frozen / Unresponsive Screen) - HTC One® remix

A soft reset can resolve issues like continuous resetting/rebooting, device crashing, freezing, device locking up, and keypad not responding.

Note Notes:

  • This device has a non-removable battery. This process can be used to simulate a "battery pull" when the device is unresponsive, frozen, or doesn't power on.
  • In most cases, a soft reset won't affect data on the device, unless the battery is very low.


Press and hold the Volume Up button (located on the right edge) and the Power button (located on the top edge) simultaneously until the device powers off (approximately 10 seconds) then release.


Related Topic: Video icon Unfreeze Your Device