Soft Reset (Frozen / Unresponsive Screen) - Microsoft Lumia 735

A soft reset can resolve issues like continuous resetting/rebooting, device crashing, freezing, device locking up, and keypad not responding.

Note In most cases, a soft reset won't affect data on the device, unless the battery is very low.

 

If the device does not power off, press and hold the Volume down + Power button (both located on the right side) until the device vibrates and powers off then release (approximately 10 seconds).

 

Related Topic: Video icon Unfreeze Your Device

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