Soft Reset (Frozen / Unresponsive Screen) - The all new HTC One® (M8)

A soft reset can resolve issues like continuous resetting/rebooting, device crashing, freezing, device locking up, and keypad not responding.

Note Notes:

  • This device has a non-removable battery. This process can be used to simulate a "battery pull" when the device is unresponsive, frozen, or doesn't power on.
  • In most cases, a soft reset won't affect data on the device, unless the battery is very low.

 

Press and hold the Volume Up button and Power button for approximately 10 seconds until the device powers off then release.

 

Related Topic: Video icon Unfreeze Your Device

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