Soft Reset (Frozen / Unresponsive Screen) - The new Moto X™

A soft reset can resolve issues like continuous resetting/rebooting, device crashing, freezing, device locking up, and keypad not responding.

Note Notes:

  • This device has a non-removable battery. This process can be used to simulate a "battery pull" when the device is unresponsive, frozen, or doesn't power on.
  • In most cases, a soft reset won't affect data on the device, unless the battery is very low.

 

Press and hold the Power button (located on the right edge) for approximately 5-10 seconds until the device powers off then release.

 

Related Topic: Video icon Unfreeze Your Device

isTealiumFlag=true