Verizon Ellipsis® 8 - Soft Reset (Frozen / Unresponsive Screen)

View this info if your device is unresponsive, frozen or won't power on or off.

Note Notes:

  • This device has a non-removable battery. This process can be used to simulate a "battery pull" when the device is unresponsive, frozen, or doesn't power on.
  • In most cases, a soft reset won't affect data on the device, unless the battery is very low.

Press and hold the Power button (located on the upper-right edge) for approximately 20 seconds or until the device power cycles. Press the Power button again for 2-3 seconds to restart the device.
Note If the Power button method doesn't work, charge the device for a minimum of 4 hours using the supplied charger or 12 hours if using a different charger.
Note Refer to Power & Charging Issues - Non-Removable Battery Devices for additional info on resolving power issues.

Related Topic: Video icon Unfreeze Your Device

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