Google Play™ Store - Clear App Cache and Data

If your device runs slow, crashes or resets, or apps freeze when running them, clearing the cached data may help.

Note Notes:

  • Clearing the Google Play Store app cache and data can help eliminate error messages, connection failures, etc.
  • After completing these steps, it's necessary to accept the Google Play Store Terms of Service in order to re-enter the Play Store.
  • For further assistance, refer to the Google Play Help Center.

 

Android 6.0 and Higher Devices
Android 5.1 and Lower Devices

 

Android 6.0 and Higher Devices

  1. From a Home screen, navigate: Apps > Settings > Apps.
    Note If unavailable, navigate: Apps > Settings > (Applications) Application manager.
    Note For Oreo OS, navigate: Apps icon > Settings > Apps & Notifications > App info.
  2. Tap Google Play Store.
  3. Tap Storage.
  4. Tap Clear Cache then tap Clear Data.
  5. Tap OK.

 

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Android 5.1 and Lower Devices

  1. From a Home screen, navigate: Apps > Settings.
  2. Tap one of the following:
    Note Option varies depending upon device.
    • Apps
    • Applications
    • Application manager
    • App manager
  3. Tap Google Play Store.
  4. Tap Clear Cache then tap Clear Data.
  5. Tap OK.

 

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