Check for Water Damage - Ellipsis

Use the provided info below to help determine if your device has water damage.

Caution:

  • Prepaid service customers: Visit a Verizon store to order warranty replacements. Orders for prepaid warranty issues can't be processed via Customer Service.
  • Standard service customers: If you need to replace your device under warranty and the device is water damaged, broken, or has unreasonable wear and tear, you could be assessed a Damaged Device Fee. If damage is found:
    • Several replacement options may be available.
    • If you have a LifeProof case, visit this support page. If you have a different protective case, contact the manufacturer to see if they have any guarantees against damage.

 

Ellipsis uses a white field with pink or red "X" marks to indicate a device that has had no liquid contact. When the indicator comes in contact with liquid, the "X" marks become pink or red smudge marks across the white field.

LDI

 

Verizon Ellipsis® 7 / Verizon Ellipsis® 8 / Ellipsis® Kids / Ellipsis® 10

The indicator is located inside of the headset jack (located on the top-right edge).

LG LDI Battery Tray Face

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