Factory Data Reset (Powered Off) - Samsung Galaxy View

A factory data reset may help with a blank or frozen screen, apps crashing or freezing, keypad/touchscreen problems, can't hear, device making noises, can't make or receive calls, and device won't sync.

Caution Caution:

  • If the device is responsive and can be powered on, the preferred reset method should be performed.
  • For devices with Android Device Protection turned on, it's imperative Google sign-in credentials are known prior to completing a factory reset with the device powered off. If credentials are unknown:
    • Attempt to sign in with any Google™ account previously used on the device.
    • Reset the password.
  • Perform a factory data reset only if absolutely necessary as it removes all data including:
    • Contacts
    • Email accounts
    • System and app data
    • App settings
    • Downloaded apps
    • Media (Music, pictures and videos, etc.)

 

  1. Ensure the device is powered off.
  2. Press and hold the Volume Up button.
    Volume up button
  3. While continuing to hold volume up, press and hold the Power button until the Samsung Galaxy View screen appears then release but continue to hold volume up until the Android system recovery screen appears.
    Power button
  4. From the Android system recovery screen, select wipe data/factory reset.
    Note Utilize the volume buttons to cycle through the available options and the power button to select.
    Android system recovery screen with wipe data/factory reset
  5. Select Yes -- delete all user data.
    Note Allow several seconds for the factory data reset to complete.
    Android system recovery screen with Yes, delete all user data
  6. Select reboot system now.
    Note Allow several minutes for the reboot process to complete.
    Note To set up the device after the reset has completed, refer to Initial Activation and Setup.
    Android system recovery screen with reboot system now

 

Related Topic: Video Icon Factory Data Reset

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